Frequently Asked Questions

Have a look at our FAQs and find answers to your questions.

Should you have further questions, call us on 031 571 2800 

General Questions:

We supply to all healthcare professionals who have an account with Pharmed.

Yes. There is no minimum order value

We are open from:
Mon-Fri: 8:00-17:00
Saturdays: 8:00-12:00

Accounts & Payments

Download our Application forms (attach COD & Credit App) and complete it. E-mail it back to accounts@pharmed.co.za with all the required documents.

Click HERE for the application forms

Customers are able to pay via cash deposits and EFT.

Please contact our accounts team on 031 571 2800 for further information.

Customers can increase or decrease the credit limit depending on the status of their account.

For more information please contact our debtors’ clerk and they will assist further.

031 571 2800 or email accounts@pharmed.co.za.

E-mail accounts@pharmed.co.za and one of our consultants will provide you with our banking details.

Promotions Orders

All promotions are emailed to our clients – please sign up at the bottom of this page, alternatively visit www.pharmed.co.za to see our latest promotions.

OR 

You can email: marketing@pharmed.co.za

OR 

You can view our latest offerings and products by clicking on our promotions page. 

NOTE: Only account holders can view these promos.

For orders, contact the following:

TEL: (031) 571 2844
Fax: (031) 571 2951/52
WhatsApp: 010 288 0675
Email: telesales@pharmed.co.za

Alternatively click below pdf icon to see all the ways you can place an order:

To cancel your order contact our customer care agents:

Tel: (031) 571 2899
Email: CustomerCare@pharmed.co.za

Fill in this S6 form and send to the following:

TEL: (031) 571 2844
Fax: (031) 571 2951/52
Email: telesales@pharmed.co.za

Fill in this Buy out form and send to the following:

Fax: (031) 571 2951/52
Email: telesales@pharmed.co.za

Deliveries and Queries

To track your order please call in and our agents will assist:

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

At Pharmed we deliver, free of charge. There is no minimum order value. Contact our customer care team and they will assist in this regard.

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

For queries relating to damaged products or incorrect item delivered, please contact our customer care agent

Tel: (031) 571 2899
Fax: (031) 571 2956
Email: CustomerCare@pharmed.co.za

Simply call your sales agent on

Tel: (031) 571 2800
Fax: (031) 571 2956
Email: telesales@pharmed.co.za

All account queries need to be directed to our accounts department:

TEL: (031) 571 2836
Fax: (031) 571 2955
Email: accounts@pharmed.co.za

Returns and Refunds

Click HERE to access our Returns Policy.

Website and Shop Online

Visit www.pharmed.co.za and click on Login and select promotions login and follow the instructions.

For an overview on how to access the Pharmed online shopping experience, please click HERE. This document will explain the procedure clearly. For further assistance e-mail marketing@pharmed.co.za.

Our approach is intrinsically collaborative and the business works together with all of our stakeholders – customers, partners and suppliers.

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